Day 1
You send the spec. We acknowledge within a few hours, ask for any missing details (typically just BBD per SKU if it wasn't in the file).
Four steps. Typical timeline from first email to truck on your dock: five to ten working days. Slower if you want to negotiate the price, faster if a BBD clock is ticking.
Email or use the form on the manufacturers page. Send: EAN list (or product names + sizes), case pack and pack-per-pallet, total volume in pallets or cases, best-before dates per SKU, pickup country and warehouse, target price if you have one. PDF, Excel, photo of a delivery note, whatever you have. We don't need a polished offer pack.
We evaluate the stock against active demand across our retail and food-rescue network. If we can place it, we send a binding offer with price, pickup terms, and settlement details. No "let me check around" delays. Yes, or a specific reason no, usually fit, BBD, or location.
You accept the offer, we send a short purchase order with our standard terms. Our transport partner books the collection, typically within five working days, sometimes faster on time-critical BBD. We handle export documentation (T1 / EAD), palletisation if your pallets are non-standard, and any repacking on our side.
Settlement on agreed terms. Standard is 14 days against goods received and inspected; prepayment is available for new counterparties or sensitive deals. On request, we report back the tonnage diverted from disposal so you can include it in ESG and CSR reporting.
A representative deal, from first email to settled payment:
You send the spec. We acknowledge within a few hours, ask for any missing details (typically just BBD per SKU if it wasn't in the file).
We send our firm offer. You review internally and either accept, counter, or decline. If you counter, we re-quote, usually one round, sometimes two.
Acceptance signed. Our transport team books the collection slot with your warehouse. Documentation prepared on both sides.
Truck on your dock. Pallets loaded against signed delivery note. Goods received at our warehouse within two to seven days depending on origin. Settlement triggered.
Faster is possible. We've moved a multi-pallet deal in 48 hours when the BBD window was very tight. Slower is also possible if the deal is complex or large.
Send us the spec. We come back within one business day with a firm offer.