Last updated: 13 May 2026.
(1) All offers and sales contracts made on the basis of orders by our customers (each, a "Customer") shall be governed by these general terms and conditions of sale (the "General Terms and Conditions").
(2) Our offerings are directed to both Consumers and Business Customers, in each case only as end users. A "Consumer" is any individual entering into the contract for a purpose not related to his or her business, trade or self-employed professional activity (Sec. 13 of the Spanish Civil Code). A "Business Customer" is an individual, company or partnership vested with legal capacity who enters into the relevant contract in the conduct of its business or its self-employed professional activity (Sec. 14 (1) of the Spanish Civil Code).
(3) Standard business conditions of the Customer do not apply, regardless of whether or not we expressly object to them in a particular case.
(1) Our offerings are non-binding.
(2) By placing an order, the Customer makes a binding offer to purchase the relevant product. The offer remains open for our acceptance for a period ending at the end of the third business day following the day of the offer.
(3) The Customer will receive by email a confirmation of receipt without undue delay; this does not in itself constitute acceptance. The order is deemed accepted upon our subsequent email acceptance. The sales contract does not become effective until our acceptance.
(1) Our prices include statutory VAT, customs duties and similar charges.
(2) The Customer shall have no right of set-off or retention, except to the extent that the counterclaim has not been disputed by us or has been determined by a final and binding decision.
(1) Delivery costs are added to the Customer's order. The costs appear in the order review and on the invoice. Any period for the provision of the product specified by us at the time of the order shall begin upon conclusion of the sales contract.
(2) Any time period for the provision of the product specified by us is approximate and may be exceeded by up to two business days, except where a fixed date of provision has been agreed.
(3) If our supplier fails to deliver in a timely manner a product indicated on the order form as "not in stock", any applicable period for provision shall be extended until delivery is made by our supplier plus an additional period of three business days, but in no event by a period exceeding three weeks; provided in each case that:
(4) If the product is no longer available for a reason not attributable to us, or cannot be timely provided despite our timely order, we are entitled to terminate the sales contract. We will inform the Customer of the non-availability without undue delay and, in case of termination, promptly reimburse any payments made.
(5) If the Customer has purchased, through the same order, several products that can be used separately, we may provide those products in separate tranches. The Customer's statutory rights in relation to timely and proper provision are not affected.
(1) In the event of a defect, the Customer is entitled to request that we repair the defect or supply another product (as ordered) which is free from defects. If the Customer is a Business Customer, we may choose between any such remedies at our discretion, by written notice (in text form, including by email) within three business days following receipt of the Customer's notice of the defect.
(2) If the remediation under subsection 1 fails or cannot reasonably be expected from the Customer, or if we refuse to remedy the defect, the Customer is entitled to terminate the sales contract, reduce the purchase price, or claim damages or frustrated expenses in accordance with applicable law; damage claims of the Customer are subject to Section 6.
(3) The warranty period is two years from handing over of the product.
(1) Our liability for late provision is, except in cases of wilful misconduct or gross negligence, limited to an amount equal to 100% of the aggregate purchase price (including VAT).
(2) We are not liable (on whatever legal grounds) for damages which may not reasonably be foreseen, assuming a normal use of the product. Liability is also excluded for damages resulting from loss of data to the extent that data recovery is not possible or is impeded due to a failure to perform appropriate data back-up procedures. These limitations do not apply in cases of wilful misconduct or gross negligence.
(3) This Section does not apply to our liability for guaranteed product specifications (within the meaning of Sec. 444 of the Spanish Civil Code), personal injury, or under the Spanish Product Liability Act.
(1) Contracts entered into between us and the Customer are governed by the laws of Spain under exclusion of the UN Convention on the International Sale of Goods (CISG), without prejudice to any mandatory conflict-of-laws provisions. If the Customer is a Consumer and has their habitual residence in another country, the Customer retains the protection of mandatory provisions of the law applicable in that country.
(2) If the Customer is a corporation, limited liability company or commercial partnership, or otherwise operates a commercial business (within the meaning of Sec. 1 (1) of the Spanish Commercial Code), or is a legal entity or special fund organised under public law, the courts in Spain shall have exclusive jurisdiction in respect of all disputes arising out of or in connection with the relevant contract. In all other cases, we or the Customer may file suit before any court of competent jurisdiction under applicable law.